A message from Floor Coverings International® regarding COVID-19
Dear Valued Customer,
At Floor Coverings International®, the health and safety of our customers and employees is our highest priority. In response to the public health situation related to coronavirus (COVID-19), we are diligently monitoring updates from the Public Health Agency of Canada, the World Health Organization (WHO) and medical professionals to ensure we are taking the necessary precautions to ensure our customer’s health and safety is at the forefront of how we serve you.
Practicing Good Hygiene Etiquette
All of our Floor Coverings International® professionals are following preventative safety measures:
- Cleaning our hands often, 20 seconds with soap.
- Using hand sanitizer when available.
- Keeping a safe physical distance from people.
- Cleaning frequently touched surfaces.
Keeping Our Customers Safe
- Before entering a customer’s home or property, we will communicate that we’re healthy and ask if our customer is as well.
- Instead of shaking hands with a customer, we may say hello by “elbow tapping”.
- We will provide customers with information about protecting their health and safety.
- All customers may ask questions regarding the virus and we will answer according to the most recent company update and procedure.
What Can You Do To Help?
- Let us know in advance of your appointment if you have any concerns or if you would like us to take special precautions.
- Inform us if anyone in the household has health issues, like the flu or a cold.
- Let us know if you would like us to limit the amount of information we leave behind and we can make adjustments or email information instead.
Thank you for your continued confidence and trust in Floor Coverings International®. Your comfort and safety are extremely important to us and we look forward to providing the best, and most accommodating, customer experience possible.
Vice President, Operations
Floor Coverings International®